Privacy Policy

Privacy Policy

Introduction

Welcome to https://roofing-services.storysurge.net! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Roofing Services, a company known as ‘we’ or ‘the Company’, handles data collected through our website, applications, services, and products. Our dedication to privacy is in line with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Comprehensive Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy covers all aspects of our online presence, including:

Please note that this policy does not extend to external platforms, applications, or services linked to our website. These third-party services have their own privacy policies, and we encourage you to review them.

Processing Activities

This document outlines the practices for personal data processing when:

  • You use our applications and services as an authorized user, accessing account settings and managing your profile.
  • You visit our websites, which may include interactive features and content.
  • You engage with us through various communication channels, such as emails, calls, or text messages (SMS).

Personal Data Collection

Roofing Services collects a variety of personal data to enhance user experiences and improve our services:

  • Account Information: User names, email addresses, passwords, and profile details.
  • Payment Information: Credit/debit card numbers, expiration dates, and billing addresses for transaction processing.
  • Financial Data: Banking information for direct payments or refunds.
  • Purchase Details: Order history, product preferences, and purchase frequency.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and user preferences.
  • Location Data: GPS coordinates to provide location-based services and tailor content to your region.
  • Feedback: User reviews, ratings, comments, and suggestions to improve our products and services.
  • Social Media Information: Username, profile picture, and other publicly available data from social media platforms when users choose to log in through these sites.
  • Product Data: Product inquiries, comparisons, and purchases made on our e-commerce platform.

We collect this information through direct user input, interactions with our systems, and automated technologies such as web beacons and cookies. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their privacy agreements.

Cookies and Similar Technologies

Roofing Services uses cookies and similar tracking technologies for several purposes:

  • Strictly Necessary: These cookies enable basic functions, such as enabling user login and access to secure areas of the site.
  • Preferences: Remembering user preferences, such as language settings and content display options.
  • Analytics: Tracking website usage, gathering aggregate data on page views, and understanding visitor behavior to enhance our services.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or as required by law:

  • Data related to account management and services is retained until the user’s account is inactive.
  • Financial and transaction records are kept for a period defined by accounting and tax regulations.
  • We may store aggregated or anonymized data indefinitely for research, analytics, and business development purposes.

Upon determination that the data is no longer needed for the original purpose, we will delete or anonymize it securely.

Security Measures

Roofing Services implements robust security measures to protect personal data from unauthorized access, use, or disclosure:

  • Encryption: We utilize industry-standard encryption protocols for data at rest and in transit.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

Roofing Services does not knowingly collect personal information from children under the age of 18. We encourage parents and guardians to supervise their child’s online activities and use appropriate parental control tools.

Your Rights (Subject to Local Laws)

Depending on your location, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Correction: The ability to correct or update inaccurate personal information.
  • Erasure/Right to be Forgotten: In some jurisdictions, you can request the deletion of your personal data.
  • Data Portability: The option to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Object: You may object to the processing of your data for specific purposes.
  • Restrict Processing: Under certain circumstances, you can request restrictions on the use or disclosure of your personal data.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: [Insert Email Address]
  • Mailing Address: Roofing Services Privacy Office, [Street Address], [City, State, ZIP Code]
  • Phone: [Insert Phone Number]

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and updated effective dates will be provided. We encourage you to review this policy periodically for the latest information.